Understanding Conflict

Introduction

Positive Effects

Negative Effects

Misconceptions

Types of Conflict

Three Types

Internal Conflict

Interpersonal Conflict

Intergroup Conflict

Stages of Conflict

Three Stages

Stage One

Stage Two

Stage Three

Managing Conflict

Five Styles

Collaboration

Obliging

Dominating

Avoiding

Compromising

Maintaining Relationships

Principles

Guidelines

Constructive Confrontation

Emotions of Conflict

Emotional Response

Four Questions

Rejection Response

Responses to Avoid

Emotional Don’ts

Closer Look